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Maintenance contracts
& service contracts
 

Intruder, Fire, Emergency Lighting, Door Access, CCTV Surveillance and Panic Alarm Systems.

We can’t predict security breakdowns but we can always be there to take care of them.

Our experience suggests that breakdowns nearly always occur at an inconvenient or stressful time for you! A maintenance contract guarantees peace of mind, plus expert help for you when a crisis strikes. (If you do not currently have a maintenance contract with us, we operate a 24 hour call out service for alarm repairs in Bristol and Bath areas.)

Expert help and protection for another 12 months

Your maintenance contract means you’re ready for the unexpected. You’ve got priority access to our manned 24 hour, 365 day customer helpline, plus the availability of fully qualified BWS Standfast engineers.

We’ll also carry out planned inspections, plus any necessary preventive maintenance to help keep your system working reliably 365 days a year. Our Service Co-ordinator will contact all residential customers (and commercial if requested) by telephone to arrange a convenient time for you to have this work carried out.

You’re in good company too. More than 3500 customers currently trust us to maintain their systems – giving you the peace of mind which comes from using a proven partner.   New clients often quote a problem alarm when they come to us. ‘Prevention is better (and certainly more convenient) than cure’ – wouldn’t you agree?

Your complete peace of mind security solution

Great customer service and rapid response is our priority. You can be confident that our highly experienced team of Bristol based engineers are always available to maintain your Bristol alarms.

The company is NACOSS GOLD approved by the National Security Inspectorate (NSI) – the highest level of approval, and all our operations are quality assured to BS EN ISO 9001:2000, which means you will receive the highest levels of technical excellence and the customer care you deserve.

Over 75% of our new business comes from the personal recommendation of other delighted customers – which means you can be confident that you really are in safe, competent and caring hands.

Takeover of existing security systems

BWS Standfast have vast knowledge and experience in the takeover of existing security systems installed by other companies. In the last seven years we have successfully purchased five other Bristol based companies and integrated their systems into our dedicated Service Department.

What is the best level for you?

Silver features

  • Free annual planned preventative service visit(s) to check full system
  • Availability of 24 hour, 365 days customer helpline
  • Priority availability of a call-out engineer
  • All call-outs will be charged for including labour, travelling and replacement parts

Gold features

  • All the benefits of the above, plus –
  • “Free of charge call-outs” including labour and travelling if the alarm system is faulty. Replacement parts will be charged for
  • Repairs / faults caused by operator misuse, power / telephone line failures, or natural events, eg, floods, lightning etc are not covered, and will be charged for including labour, travelling and replacement parts

Platinum features

  • All the benefits of the above, plus –
  • “Free of charge call-outs” including labour and travelling if the alarm system is faulty
  • “Free of charge replacement parts” if the alarm system is faulty
  • “Free of charge replacement rechargeable batteries” every 5 years
  • Repairs / faults caused by operator misuse, power / telephone line failures, or natural events, eg, floods, lightning etc are not covered, and will be charged for including labour, travelling and replacement parts

We guarantee that call–outs – if chargeable – will not be charged at more than our published rates. A copy of these rates and our full Terms and Conditions for the above contracts are available on request.

 

 
 
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Our address
BWS Standfast
120 Coldharbour Road
Redland
Bristol BS6 7SL
Contact Us
Call us: 0117 911 8205
Fax: 0117 9446241
Email: sales@bwsstandfast.co.uk
 
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BWS Security Systems Ltd. Registered in England and Wales. Company Number. 03851779
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